Show All Answers

1. How can a customer set up a new account when purchasing a home?

You can sign up by filling out our Start Service Form. 

If you prefer, you can call Rosemount Utility Billing at 651-322-2099. You will be asked to provide your name, address, and phone number.

2. What help can the City provide for repairs?

The Public Works Department will repair water meters, and can shut off service if a plumber advises it’s necessary. There is no charge for meter repair visits by City employees during normal business hours. Fees are charged for other services.

3. Where and when can payments be made?

Along with payment by mail, the City has four places to drop off utility payments:

• In a drive-up box in the lower level parking lot just west of Rosemount City Hall, 2875 145th St. W.
• Near the front door of City Hall off the upper level parking lot.
• Dropbox in the upper level of City Hall. (Weekdays, 8 a.m. to 4:30 p.m. excluding holidays)

In all cases, the City collects payments by 9 a.m. on the working day after the due date. Payments after 9 a.m. are late, and penalties will be imposed.

We accept cash, checks, VISA, and MasterCard payments in person at City Hall. Online payments can be made through Payment Service Network. ALL phone payments are made through PSN by calling 877-885-7986. There are no fees for online or phone payments at this time. Also, remember the Direct Pay option to eliminate payment hassles.

4. When are bills sent, and when is payment due?

Bills are mailed to property owners four times a year. The dates of the mailings depend on where the property is located.

• View utility billing dates.

The due date is the 20th (or the next working day after the 20th) of each of those months. The City deposits the checks it receives daily; it cannot hold post-dated checks. There is no grace period for late payments. To avoid a late fee, payments must be received by 4:30 pm on the due date.

5. Who’s responsible for paying utility bills?

In all cases, the property owner is considered the customer. Accounts are put in the owner’s name, and it is the responsibility of the owner to pay utility bills on time.

6. What’s the penalty for late payment?

Payments received after the due date must include a 6% penalty. The minimum penalty is $1 per account. Even if a payment is postmarked before the due date, the penalty will still be charged if the payment arrives after the due date. There is a one-time courtesy credit if requested during the current billing cycle.

7. How is billing handled when property changes hands?

If you are moving from your property, you must request a final reading. A minimum of a 24-hour notice to the City is required. The seller must provide a forwarding address and the name of the buyer before the final bill can be mailed. The City sets fees for the installation of new meters, disconnection of service, and reconnection. Those fees are reviewed annually; telephone 651-322-2099 for details.

8. Will the City shut off water service for non-payment?

The City of Rosemount will not stop utility service under current policy for failure to pay. Instead, the City will inform Dakota County and unpaid fees and penalties will be added to property tax bills as a special assessment. Notices will be sent to property owners with information about how to pay the balance due.

9. What if I suspect that my water meter is inaccurate?

A utility customer may request in writing that the City check the accuracy of a water meter. The City charges a fee for the testing. The fee is refunded if the meter is off by more than 5%. In that case, the City will install a new meter without charge and will adjust water billing. The adjustment will not extend back more than one billing period from the date that the City receives the written request. Costs of meter accuracy checks are set by the City Council. For more information on the current cost, telephone 651-322-2022.

10. Why is there a fee for storm water?

The City of Rosemount collects a storm water utility fee to finance drainage projects and related expenses to control water quantities and improve water quality. The fee helps fund the City’s Stormwater Management Plan. The fee is collected throughout the City to fund a Capital Improvement and Operating Budget. Money goes toward activities including planning, capital expenditures, personnel, equipment, and utility administration. Benefits from these comprehensive efforts include flood control, enhanced surface water quality, and community education. The fee charged for each property is based on a number of considerations. Factors include the amount of runoff that the property generates. Calculations are made based on how much of the surface area allows rain water to soak into the ground, compared with how much is impervious. The calculation also takes into account how quickly water can soak into the ground, and what the slope of the land is. Rates are set based on categories for specific land uses.

11. How did the City decide what fee to charge my property?

The City uses a hydrology modeling system to calculate what effect rain will have based on the way your property is used. Agricultural land generates less runoff than a retail parking lot. So rates are lower for agricultural uses, and higher for land that holds a lot of pavement.

12. My property does not contribute any runoff into the City’s storm water system. Why do I have to pay a fee?

Funding provides storm water drainage and flood control throughout the community. Even in areas where there are no storm water sewers, the City has to create roadside ditches, culverts and storm water ponds. The City must maintain, inspect, and expand these features. They benefit property owners outside the boundaries of the storm sewer system.

13. I own land in the rural area of Rosemount, and I don’t see any signs of City culverts or ponds. What benefit do I get for my payments?

The fee policy that applies to every parcel in the City is set up to account for the level of services provided. The services do not always appear in the immediate area of a given property. Services can expand to City streets, parks, and recreation areas. The services also preserve natural resources that benefit all land owners in Rosemount.

14. How can I learn more about the way fees are set?

The City of Rosemount’s Stormwater Utility Fee Policy is available for review at the request of property owners. Please present a copy of your current statement when you inquire.